Salesforce Sales Cloud Review
November 03, 2025

Salesforce Sales Cloud Review

Prabhakar Sharma | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • SalesCloud

Overall Satisfaction with Salesforce Sales Cloud

On our website we have a lead capture form. I someone is coming to our website, we have integrated it, capture the lead data and then that lead data comes to us. My assistant makes the first call reach out like do they really need Salesforce? What's their requirement? And they try to find a schedule with the client. And then once the meeting is set up, I try to understand what's their requirement, what they're looking to do, and then we discuss what product they're looking. So the lead is being ideally converted to opportunity account contact and then if things goes well, opportunity is closed and then the product select and partially closed and then we create the order. If someone is using CPQ, then they are being processed on the CPQ side. So that's how we use the sales cloud.

Pros

  • Sales Cloud, lead management opportunity, account contact and the duplication we know to whom we are dealing. I don't know the territory comes under that, but yeah, the territory management part is also really good. Within the sales.

Cons

  • Finding the location of leads, there could be an inbuilt feature around that one.
  • On opportunity itself, we can have few more options to select the right product. Sometime. Right now there are only standard products available so there could be more flexibility around that one.
  • Maybe the invoicing if, because there are a few clients who are not looking for CPQ and all, so they are opportunity to order and then invoicing could be done there as well. For that we have to do a custom solution.
  • It has all the positives so far. I do not think of any negatives. So yeah, it's really a wonderful product.
We have used HubSpot and we have used jojo CRM. So the customer who cannot afford the licensing model of Salesforce, jojo CRM is a very good platform and another for assembly level, hub Spot does the work as well.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

The sales cloud goes with lead management, so that's where it is the best product available in the market. Where it is not, I don't know. I think it does best what it's supposed to do. Creating lead and creating the sales funnel. So it does best.

Salesforce Sales Cloud Feature Ratings

Not Rated
Customer data management / contact management
Not Rated
Workflow management
Not Rated
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Using Salesforce Sales Cloud

It does what it's supposed to do. I have not found any better products so far. If there is some better product then maybe I'll say I know, okay, these are the areas where it can do better. They're already doing far better than anybody else. So sales agent is available, which is doing a much better job. So I do not think it does really well what it's supposed to be.
ProsCons
None
None

Comments

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