Salesforce Sales Cloud Review
November 05, 2025

Salesforce Sales Cloud Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Salesforce Sales Cloud

We track sales leads and prospects as they are coming to our organization. Track them through the sales process, all the way from inquiring to closed one. It makes it easier for us to track where they are in the stage and track requests to this, the solutions engineering team. So every time somebody wants a demo or wants something to do with the prospects and we can see how many times we've demoed or what we've done for the prospect and the RFP and all of the documents. It all gets tracked on the opportunity and we can see and now we can compare where they're coming from and how long it takes that sales cycle, whether it's a three month or 18 month sales process.

Pros

  • Tracking the path of where a prospect is in the sales process. So whether they're just inquiring versus if they're close to signing.
  • Tracking all the email communication so we can see what's happening with the opportunity and all the other related individuals to that organization.

Cons

  • It might not be the product, but sometimes its security gets a little bit difficult, like being able to have any of the employees be able to generate an email using the chat or the intelligence, the agent, and being able to get those generated.
  • It has a positive as we can track all of our opportunities and where we are and keep track of that sales funnel.
Because it's easy to use with little or no training.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

No

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

It's great for tracking those prospects and opportunities and where they are and what you're doing with them. Probably a little less helpful in tracking the vendors or partners that you're working with.

Salesforce Sales Cloud Feature Ratings

Not Rated
Customer data management / contact management
Not Rated
Workflow management
Not Rated
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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