Good product, but room for improvement.
March 06, 2025

Good product, but room for improvement.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Starter

Salesforce is a great platform for building sales leads and working together as a team. I would recommend you set up the dashboard before officially using the system, as it can get complicated if you don't know how to use it. The system and staff are very friendly and helpful in building a great sales funnel and lead generation.

Pros

  • CRM system.
  • lead generation.
  • client contact.

Cons

  • Cost/pricing.
  • ROI cost negative.
The system is very user-friendly on a desktop but lacks mobile friendliness. The Customer relationship manager disappears after the deal is signed. We struggled to get the system in a usable format, which was not cost-effective. The CRM system on desktop was great but way more complicated than it should be.
The Zoho system is free and gives a long trial product. The salesforce brand is well known, and I wanted to try a good European crm product. The account manager was South African and very friendly. The system was trained on a demo, whereas Zoho did not offer an account executive to show a demo.

Do you think Salesforce Starter delivers good value for the price?

Not sure

Are you happy with Salesforce Starter's feature set?

Yes

Did Salesforce Starter live up to sales and marketing promises?

No

Did implementation of Salesforce Starter go as expected?

No

Would you buy Salesforce Starter again?

No

Better customer relationship management.

Salesforce Starter Feature Ratings

8.0
Customer data management / contact management
4
Territory management
5
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
10
Interaction tracking
9
Channel / partner relationship management
10
Customer Service & Support ()
Not Rated
6.0
Lead management
6
7.7
Task management
10
Billing and invoicing management
5
Reporting
8
9.0
Forecasting
9
Pipeline visualization
9
Customizable reports
9
5.0
Custom fields
5
Custom objects
5
Scripting environment
4
API for custom integration
6
8.0
Role-based user permissions
8
Single sign-on capability
8
9.0
Social engagement
9
8.0
Marketing automation
8
Compensation management
8
8.0
Mobile access
8

Using Salesforce Starter

2 - We run a recruitment business, and salesforce was used as a new business development tool. The sales executive used it to track client info on the cloud format and to keep client liaisons on file. New business development, email generation, and lead harnessing were the main objectives of the platform.
  • Sales development.
  • Client engagement.
  • CRM management.
  • A multi tool CRM.

Evaluating Salesforce Starter and Competitors

  • Cloud Solutions
  • Scalability
  • Integration with Other Systems

Comments

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