Item: Salesmate
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use Salesmate as our CDP and rely heavily on its API and use of automated workflows to help make our sales funnel more efficient. So far, we've found it to be a great tool compared with other CRMs/CDPs.

Pros and Cons

Salesmate allows web hooks in its workflows.
Salesmate makes updating and merging records easy.
Salesmate has an API for connecting third-party systems.

Salesmate could improve its API documentation.
Salesmate could have account-level settings which default for all users.

Return on Investment

Salesmate has allowed us to more efficiently ramp up our startup.
Salesmate has had a positive impact on the speed of our launch.

Alternatives Considered

Freshworks CRM (formerly Freshsales)

Freshworks was riddled with bugs and had terrible support. Salesmate has amazing support and very few bugs.

Key Insights

Do you think Salesmate delivers good value for the price?

Yes

Are you happy with Salesmate's feature set?

Yes

Did Salesmate live up to sales and marketing promises?

Yes

Did implementation of Salesmate go as expected?

Yes

Would you buy Salesmate again?

Yes

Other Software Used

Slack

Usability

Compared to Freshworks, Salesmate has a much easier-to-use interface.

Support Rating

Salesmate is quick to respond and quick to resolve issues.

Likelihood to Recommend

If you're looking for a main database of contacts and/or companies to sell to, Salesmate does a great job and is fairly customizable. If you want to send pretty marketing emails, Salesmate doesn't offer this directly but has an integration with MPZMail that works decently as well.

Great CDP with easy onboarding and amazing support

Overall Satisfaction with Salesmate