Item: Salesmate
Rating: 10
Author: Joachim Mérillat

Use Cases and Deployment Scope

I use it every day to manage the relationship with my customers. It's deployed on a small scale, since it's a individually owned company. All my client base and data is safely stored on it to allow my to manage the e-mail, activity, offers and deals. I wouldn't be able to be so effective if I wasn't using salesmate.

Pros and Cons

Customer support
Interface
Mobile integration
Functionnalities (quite a lot of useful ones)

If we could see the files in the customer history, even those exchange in e-mails, it'd be great
Can't think of anything else.

Return on Investment

I saved a lot of time from my admin tasks
The price is really fair

Alternatives Considered

Pipedrive

The workflow automation and CRM.
The customer service from Salesmate is the best I've had to deal with!

Key Insights

Do you think Salesmate delivers good value for the price?

Yes

Are you happy with Salesmate's feature set?

Yes

Did Salesmate live up to sales and marketing promises?

Yes

Did implementation of Salesmate go as expected?

I wasn't involved with the implementation phase

Would you buy Salesmate again?

Yes

Usability

It's extremely intuitive!

Support Rating

They are amazing. They usually answer within five minutes. They have an extremely available and competent second level support. They are really open minded - They allowed me to use a functionnality from the superior plan for free for a few days! Could not be happier with a customer support.

Likelihood to Recommend

If you need to have a system that helps you manage your customer without crushing you under an immense amount of tasks/workload, Salesmate is the best in my opinion. The functionalities allows a great deal of management and ease the work greatly. I use most CRM functionalities and I couldn't be more satisfied. I probably save 2 to 5 hours a week using Salesmate.

Couldn't see myself without salesmate

Overall Satisfaction with Salesmate