SAP Ariba need to improve integration
October 22, 2020

SAP Ariba need to improve integration

Xavier Martinez Balart | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Ariba Procurement

We are a group of companies, and SAP Ariba is used in all the purchase process in all of them. We have a department that organises the purchases for all the companies. Before implementation, we had several applications for the process, and we had problems with the integration between these applications. With SAP Ariba we have substituted them for a unique application, where providers and internal users can manage the purchases for all the organization.

Pros

  • Web design. You need only a browser for accessing from public internet or inside the company
  • Processes are well defined for every case
  • Scalabitity

Cons

  • APIs for integration with legacy systems
  • More integration with other SAP functionalities
  • Ariba documentation must be more detailed
  • Reduction of time of people sending information to providers
  • Less problems with integration so less time in operational management of the system
  • Only one place with the information, not several applications
We only evaluated SAP Ariba because it's the leader in the market and fits perfectly with our needs. We have a long-time strategy to substitute other applications with SAP systems, so we can integrate easily all of them. We had a change in the top of the purchase department and the new manager had worked before with SAP Ariba and he wanted Ariba.
We needed several interactions with them to get information about API integrations. They don't understand our business requirements (we thought these requirements were obvious but it seems that not). They gave us information that did not meet the requirements and we had to start over again. Finally, we got the right information.
Users like the web interface of Ariba, both providers and internal users. Users who are used to the old SAP interface are amazed at the change.

Do you think SAP Ariba delivers good value for the price?

Yes

Are you happy with SAP Ariba's feature set?

Yes

Did SAP Ariba live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Ariba go as expected?

Yes

Would you buy SAP Ariba again?

Yes

We needed integration with our legacy systems. We needed to send and receive files to/from them. SAP Ariba doesn't have any functionality to upload or download information. If you want to upload/download some information to SAP Ariba, you must use the API's functionality. But these APIs are not easy to use. They take a long time to be executed and in some cases, the documentation of them is not easy to find. You need SAP help to get your development working. It is not so easy as SAP S/4.

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