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SAP Ariba Procurement Review
October 21, 2020

SAP Ariba Procurement Review

John Bevilacqua | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Ariba Procurement

We use Ariba in conjunction with our client, Panasonic, who uses Ariba as part of their procurement operation. The application is being used primarily by our billing department, but other members access and use the application. The application provides information with regards to purchase order status, payment status, and whether other information is required.
  • Updated Purchase order status.
  • Updated payment status.
  • Update regarding information which is missing.
  • More information capacity.
  • Items missing are not always plainly obvious to viewer.
  • Processing is not always in real time.
  • Program has expedited payment.
  • Program has enabled us to make changes to orders.
  • Program has provided relatively complete solution.
Ariba was selected as part of an overall ERP solution at our client, Panasonic. The solution was selected as it provided a comprehensive solution for accounting, procurement, budgeting, planning, bill payment, and reporting. As far as I can determine, the solution was a very good choice, and Panasonic continues to make widespread use of the application.
The support is both on a self service and external type. We have not used the external type as yet. The self service support appears to be good. We are fortunate in that we have not needed to utilize on a frequent basis. The program does provide input and rejection when items are not correctly input.
SAP Ariba Procurement is very user friendly to access and use. As we are using it on a limited basis, we can only report on our usage. However, as I see it, the application is very effective, and it provides the users with good reporting, processing, and approval results. I would recommend the program.

Do you think SAP Ariba delivers good value for the price?

Not sure

Are you happy with SAP Ariba's feature set?

Yes

Did SAP Ariba live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Ariba go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Ariba again?

Yes

The Ariba program is part of an overall procurement operation at Panasonic. It appears to address their needs with regards to purchase order processing, approval, and payment. The program is not always flexible or capable when information elements are missing or not inputted properly. Report tracking is not always comprehensive.