Overall Satisfaction with SAP Ariba Procurement
We use Ariba in conjunction with our client, Panasonic, who uses Ariba as part of their procurement operation. The application is being used primarily by our billing department, but other members access and use the application. The application provides information with regards to purchase order status, payment status, and whether other information is required.
- Program has expedited payment.
- Program has enabled us to make changes to orders.
- Program has provided relatively complete solution.
Ariba was selected as part of an overall ERP solution at our client, Panasonic. The solution was selected as it provided a comprehensive solution for accounting, procurement, budgeting, planning, bill payment, and reporting. As far as I can determine, the solution was a very good choice, and Panasonic continues to make widespread use of the application.
The support is both on a self service and external type. We have not used the external type as yet. The self service support appears to be good. We are fortunate in that we have not needed to utilize on a frequent basis. The program does provide input and rejection when items are not correctly input.
SAP Ariba Procurement is very user friendly to access and use. As we are using it on a limited basis, we can only report on our usage. However, as I see it, the application is very effective, and it provides the users with good reporting, processing, and approval results. I would recommend the program.
Do you think SAP Ariba Procurement delivers good value for the price?
Are you happy with SAP Ariba Procurement's feature set?
Did SAP Ariba Procurement live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SAP Ariba Procurement go as expected?
I wasn't involved with the implementation phase
Would you buy SAP Ariba Procurement again?
The Ariba program is part of an overall procurement operation at Panasonic. It appears to address their needs with regards to purchase order processing, approval, and payment. The program is not always flexible or capable when information elements are missing or not inputted properly. Report tracking is not always comprehensive.