SAP Ariba from a supplier's perspective
February 08, 2021

SAP Ariba from a supplier's perspective

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SAP Ariba Procurement

We're a supplier on the SAP Ariba network. We work with a large number of clients to provide them with custom product catalogues and the exchange of documents such as purchase orders, order confirmations and invoices. The primary departments that make use of it are E-Commerce, IT and Finance. It provides a uniform and unified platform for us to integrate with multiple clients in a much more streamlined way than if we were to work with each individually.
  • Customer Service. We have an incredible team that look after us.
  • Listening. The team are receptive to ideas of how to improve the network and these ideas are often implemented.
  • Standards. Providing a uniform set of rules enables us to onboard and engage quickly.
  • Speed of movement. It's a large organisation and sometimes change can be slow.
  • Knowledge in front line support is often very sporadic and luck of the draw.
  • It's a huge net positive. Clearly it comes at a cost, but if we weren't on the network, our clients would move to competitors who are, as SAP Ariba is vital to what our clients do.
As a supplier, we work with a wide range of providers as the decision is guided by the client. In my experience, SAP Ariba is the best to deal with based on the level of support they give.

Do you think SAP Ariba Procurement delivers good value for the price?

Yes

Are you happy with SAP Ariba Procurement's feature set?

Yes

Did SAP Ariba Procurement live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Ariba Procurement go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Ariba Procurement again?

Yes

SAP Ariba is the market leader in my opinion. They're not perfect, but are certainly the best to work with from my perspective.