Ariba leaves much to be desired
Updated August 01, 2024

Ariba leaves much to be desired

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Ariba Procurement

We use the buying & invoicing and Guided Buying modules of Ariba. We are a diverse company with multiple sites and business units across the company. Due to being a DOD contractor, we have a secure internet browser and have had constant GUI/usability issues. The system has been challenging for user adoption. We are only using Ariba for indirect procurement currently.

Pros

  • Allows for some customization
  • Ability to interface with S/4Hana
  • Cloud based

Cons

  • Overall system usability is poor; each button must be clicked multiple times for it to register
  • Out of the box functionality is limited
  • Customizations are expensive and cumbersome
  • Standardization of product purchases
  • Customization ability to meet our regulated industry requirements
  • Integration across multiple ERPs
  • The overall experience has been very expensive
  • The original implementation wasn't adequate for our needs
  • It allowed for over 80 different business units to have a centralized indirect procurement system
Usability has been poor because the system isn't reactive to our inputs. There are many features that would be good if... it did one or two more things. They are very close, but the final product is lacking in many ways.
  • Product Features
We looked at how the product could be used in our desired future state.

Do you think SAP Ariba delivers good value for the price?

No

Are you happy with SAP Ariba's feature set?

No

Did SAP Ariba live up to sales and marketing promises?

No

Did implementation of SAP Ariba go as expected?

No

Would you buy SAP Ariba again?

No

Ariba B&I or Guided Buying would be useful for a small company with very basic procurement needs. The catalog functionality allows for quick procurement of standardized products. Ad-hoc procurement can get very complex and takes a long time for approvals to go through - not necessarily a system issue, but rather adoption.

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