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Good Product slow support
March 23, 2023

Good Product slow support

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Ariba Procurement

We are P to O currently. Converting from ITK to CIG is not a problem, but if you have customized, the out of the box offerings are challenging.

Scope is: Nearly everything we have is in some way customized.
  • Order creation and history / Receipts
  • easy of integration if you are not customized
  • Support can be lengthy if not a P1. Solutions are confusing
  • Moving to the pay for support model for things that were including earlier
  • Guided Buying
  • Contracts
  • changing integration methods
It does seem easy to use
  • Integration with Other Systems
  • Ease of Use

Do you think SAP Ariba delivers good value for the price?

Yes

Are you happy with SAP Ariba's feature set?

Yes

Did SAP Ariba live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Ariba go as expected?

Yes

Would you buy SAP Ariba again?

Yes

Does great with the things it was designed to do. Many integration options and offerings. Support has changed a bit recently that makes problem resolution problematic in a timely manner (without escalation).