How SAP BTP Helped Us With Integration and Automation.
August 20, 2025

How SAP BTP Helped Us With Integration and Automation.

Shreyas Shukla | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Business Technology Platform

SAP BTP acts as the central layer for integrating applications. Connecting our core ERP with third-party applications like CRM, payment gateways, and supply chain tools to create a unified digital landscape. We utilize automation workflows on BTP systems, such as settlement and order approval, significantly reducing manual effort, particularly in settlements and reconciliation.

Pros

  • System Integration – Earlier, we had a lot of trouble syncing ERP data with our CRM and payment systems.
  • We created a workflow in BTP for approvals of high-value orders. Before, it used to go on an email chain.
  • With BTP we can bring data from operations.
  • Instead of waiting months for a vendor change, we built it quickly on BTP and connected it to the main system.

Cons

  • The initial setup is honestly very confusing. Documentation is lengthy and sometimes difficult to follow.
  • The UI is not very friendly. As a new user, I find it looks crowded, and I sometimes don’t know where to click.
  • We were able to build small apps like refund tracking or order approval in weeks instead of months. That saved cost and also reduced dependency on external vendors.
  • Workflows for approvals and settlements significantly reduce manual work. The finance team, in particular, saves many hours each week.
The good part is that it is very powerful once everything is set up. Integration between systems works smoothly, and workflows can automate many manual tasks.
I have seen and used at least one use case - Using the BTP Workflow service, we created a process where the order automatically triggers a workflow.
We selected SAP BTP mainly because our company is already heavily invested in SAP ERP.

Do you think SAP Business Technology Platform delivers good value for the price?

Yes

Are you happy with SAP Business Technology Platform's feature set?

Yes

Did SAP Business Technology Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Business Technology Platform go as expected?

Yes

Would you buy SAP Business Technology Platform again?

Yes

Cisco 2000 Series Connected GRID Routers (CGR 2000)
Connecting multiple systems. For example, we connected our ERP with CRM and payments. Earlier, these systems were separate, and updates were manual. With BTP, once the customer makes a payment online, ERP reflects it quickly, and finance doesn’t have to do manual reconciliation. Great when you want enterprise scale integration, automation, and analytics, but less suitable for very small or quick one-off solutions.

SAP Business Technology Platform Feature Ratings

Platform-as-a-Service
8.5
Ease of building user interfaces
8
Scalability
9
Platform management overhead
8
Workflow engine capability
7
Platform access control
9
Services-enabled integration
9
Development environment creation
9
Development environment replication
8
Issue monitoring and notification
9
Issue recovery
10
Upgrades and platform fixes
8

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