Excellent product with lots of potential
September 26, 2024

Excellent product with lots of potential

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • Expense
  • Travel

Overall Satisfaction with SAP Concur

I use SAP Concur for booking travel and completing multiple employee's expenses.

The first major problem I have with SAP Concur is that the fields that are automatically input when a corporate card is used is wrong more than half the time.

I do not like that you cannot 'allocate' en masse or copy and paste a long list of attendees in one expense to the next.

I do not like that you can only use SAP Travel Concur for direct flights, which is highly restricting when trying to do something immediately.

I think the system itself is very slow overall.

Pros

  • moving pictures of receipts taken directly to the corresponding transaction
  • I like that there is an app
  • I like that you can add all your travel preferences to your profile for ease of travel booking

Cons

  • mass allocating in expenses
  • copy and paste of multiple attendees to multiple expenses
  • system to load quicker
  • the app is great for on the go and for employees who lose receipts
  • I like that everything is in one place
The integration of travel and expenses is great but, in my opinion, could use more improvement as it is not as efficient.
I like that you can get hundreds of customizable reports as needed from all the data that is input into the system.

The only problem is, I think the excel export format is awful and needs to be better so we can sort and filter more efficiently.
The taking of photos in the app makes it much easier for me to do my job and reduces the possibilities of lost reciepts.

Do you think SAP Concur delivers good value for the price?

Not sure

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Concur go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Concur again?

Yes

I like that we have integrated the travel with the expenses

IT would be great if we could book for multiple individuals/2 + travellers at the same time, especially hotels as we can't tell if its the last room and if we want two or more employees to stay at the same hotel, and go back to book for the second employee and its now sold out, then its back to the drawing board.

SAP Concur Feature Ratings

Employee Expense Reporting
9
Corporate Card Reconciliation
8
Customizable Approval Policies
8
Financial Document Management
8
Payment Status Tracking
8
Payment Audit Trail
8
Duplicate Bill Detection
6

Comments

More Reviews of SAP Concur