OK Product...Poor customer service and delayed fixing of issues
March 23, 2021

OK Product...Poor customer service and delayed fixing of issues

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Litmos

Used as a training solution for team members. Provides proprietary training courses created in Rise.

Pros

  • UI is good.
  • Easy to upload courses.
  • Integration.
  • Equivalencies.

Cons

  • Reporting- Awful.
  • Being able to go back when on pages, have to start over most of the time.
  • Set up of rules is difficult.
  • Increased employee engagement.
  • Increased compliance.
None

Do you think Litmos delivers good value for the price?

No

Are you happy with Litmos's feature set?

No

Did Litmos live up to sales and marketing promises?

No

Did implementation of Litmos go as expected?

Yes

Would you buy Litmos again?

No

Not happy overall with reporting and content.
Implementation was good.
Has some great functions but the important stuff like reporting is always broken and gives misinformation. Customer service is outsourced and in India. I am in the US, west coast, and trying to arrange phone calls is horrible. I had an issue and after 1 month of trying to get it fixed I finally gave up. We have since canceled our contract because of the issue. Also, content is not focused to our industry or even our country. Most are UK focused and none are available in Spanish.

Litmos Feature Ratings

Learning Management
3.0
Course authoring
8
Course catalog or library
1
Player/Portal
8
Learning content
1
Mobile friendly
1
Progress tracking & certifications
1
Assignments
1
Compliance management
1
Learning administration
7
Learning reporting & analytics
1
Social learning
Not Rated

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