SAP S/4HANA Cloud Review
Updated December 13, 2021

SAP S/4HANA Cloud Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP S/4HANA Cloud

Our organization is in consulting for the product evaluation and implementation, where SAP S/4HANA Cloud is one of the products, where I am specialized. SAP S/4HANA Cloud as such is solving a lot of integration issues in end-to-end enterprise operations and thus now more focusing on the analytical, automation, value additions, automating business processes, etc.

Pros

  • Integration across various SAP product components now powered by SAP BTP.
  • Ever increasing OOTB use cases of artificial intelligence and machine learning.
  • Flexibility of the components selection to design end to end business architecture.

Cons

  • Light version of the solutions for SMB size companies.
  • Not so straight OOTB implementation and a lot of disparity seems with SAP leadership and the salespeople pitches.
  • Need to make the cloud more exclusive to enable a faster shift of organization from OnPremise/AnyPremise solution to cloud.
  • The foundational core gets enhanced with SAP S/4HANA Cloud on top of which a lot of things can happen. So even if the cost may be high for digital core, it returns the value in long term.
  • User adoptability is high with various OOTB content from Fiori etc.
  • The system maintenance at least for on premise always needing some expert (external/SAP) to help.
With SAP FIORI and analytical layer in form of SAP Analytical cloud, there are a lot of embedded and extended reporting solutions available with real-time insights and usability of SAP S/4HANA Cloud for various business needs. Also, it can be further enhanced by side-by-side extensibility using SAP Business Technology Platform integration.
  • Oracle Cloud ERP, Oracle Cloud EPM and Zuora
SAP S/4HANA Cloud selection depends on the need of the organization in the end-to-end processes. E.g. in the travel industry client of ours, the tracking of the usage of air travel was key for the subscription-based charging and billing and thus SAP BRIM on top of SAP S/4HANA Cloud was selected due to SAP Mediation by DigiRoute.

Do you think SAP Cloud ERP delivers good value for the price?

Yes

Are you happy with SAP Cloud ERP's feature set?

Yes

Did SAP Cloud ERP live up to sales and marketing promises?

Yes

Did implementation of SAP Cloud ERP go as expected?

Yes

Would you buy SAP Cloud ERP again?

Yes

SAP S/4HANA Cloud is best suited for large enterprises where end-to-end integration is important with business networks and industry-specific solutions. However, for niche area products like subscription management other key products like Zuora are making a good play instead of SAP BRIM solution for adaptability/user easiness.

SAP Cloud ERP Feature Ratings

10.0
Accounts payable
10
Accounts receivable
10
Subledger and Financial Process ()
Not Rated
9.0
Inventory tracking
9
Automatic reordering
9
Location management
9
9.0
Pricing
8
Order entry
9
Cost of goods sold
10
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
9.0
Dashboards
9
Standard reports
10
Custom reports
8
9.5
API for custom integration
10
Plug-ins
9
8.5
Role-based user permissions
8
Single sign-on capability
9
Grants Management ()
Not Rated
Project Financial Management ()
Not Rated
Project Execution Management ()
Not Rated
Procurement ()
Not Rated
Risk Management ()
Not Rated
Logistics ()
Not Rated
Manufacturing ()
Not Rated
Supply Chain ()
Not Rated
Product Lifecycle Management ()
Not Rated

SAP S/4HANA Cloud Support

SAP S/4HANA Cloud support is again from various channels. Primarily provided by the implementation and support partner and then further extended by SAP's own support layer for critical or complex issues. Also during implementation, SAP S/4HANA Cloud has well defined max attention service also to help the organizations a risk-free implementation go-live.

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