Service cloud 7 years journey

its mainly used for Complaint management and warranty management.
All the dealers used the platform to enter the commissioning data in the system. all the approvals and logic is built in the system for part issuance. we have a inventory management module is also built to track the MSL by the dealer and receive the inventory. The only issue we would sending the changes to production through patch where complete solution needs to send every time even for the small change. This takes too much time for deployment and discourage us to send the changes less frequently

customer can reach out to brand through any and multiple channels. Being easy to integrate , service request created very fast for the customer in the service cloud and fastly service provider can assign the technician and solve the customer issue. Getting the part on the complaint is also integrated through ssytem.