Tool to provide better service
November 22, 2024
Tool to provide better service
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
It is used to have a real follow-up of each client and the satisfaction of the service provided, which allows us to find out more about the service provided, helping us to improve and provide better solutions when something goes wrong with the service.
Pros
- channel flows where communication with clients can be maintained
- personalized support provision when there are cases of poorly provided service
- it provides confidence to clients to be able to offer an effective way to follow up on the service provided
Cons
- It has multiple functions that are confusing to use at first and its training process is really long, if you are a beginner in SAP Service Cloud it is quite a challenge to learn how it all works
- time reduction when answering tickets that clients who are dissatisfied with the service write and being able to respond to them quickly improves a little the negative impact they have by feeling that they are heard and valued
- customer satisfaction improves when there are different channels of attention
of course it has improved because the response time is much faster and customers feel more satisfied knowing that their comment is important to us and it helps us to improve the affected area so that it does not happen to more clients
Do you think SAP Service Cloud delivers good value for the price?
Yes
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
Yes
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes
Comments
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