SAP Service Cloud, the future if service management
November 14, 2024

SAP Service Cloud, the future if service management

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Service Cloud

We are using SAP Service Cloud to answer our client requirements regarding their service management. The tool that we are mainly using is the sap field service management.

Pros

  • generating HTML reports
  • Helping technician with their daily work using workflows
  • Capturing technicians timesheets

Cons

  • Assets measurement reading
  • Stock management
  • Standardize the workflow for more than 4000 users
  • Automation of several processes
While the integration is possible for every object. We still dont have a solid monitoring cockpit for all the in and out payloads.
Definitely, the tool allowed one of our client to standardize their processes across 80 business units. Now all technicians have the same tool, follow the same steps and generate the same reports. It also help the back end users to be more efficient in terms of logging tickets and assigning them to other users
the user interface is much better, but most importantly the ability to integrate the tool with sap 4 hana easily

Do you think SAP Service Cloud delivers good value for the price?

Yes

Are you happy with SAP Service Cloud's feature set?

Yes

Did SAP Service Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Service Cloud go as expected?

Yes

Would you buy SAP Service Cloud again?

Yes

It s perfect for for filed management and for helping both of technicians and and dispatchers doing their job. However, we still have some areas where it can be improved such as the stock management

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