For customer Operations SAP service cloud is recommended.

I use SAP Service Cloud as customer service operation tool, we use it to create service requests, managing and do analysis on them. It also helped us it giving the scheduling feature to proving on time service to our customers and also take auto follow ups to make their experience good . In these ways I used it and I found it as a very useful product for such tasks.

It improves in many ways like increasing customer relationships , customer satisfaction, employee productivity , operational efficiency and makes different decision making easier and to the point.