Item: SAP Service Cloud
Rating: 10
Author: Sahil Rana

Overall Satisfaction with SAP Service Cloud

Use Cases and Deployment Scope

It is game changer for our organisation, it automates the tickets and gives the faster resolution. AI helps in resolving tickets and in decision making. It reduce the human cost & efforts as well as optimise the resources for better supports. It ensures data security and privacy standards. It the better experience to the customer and reduce queue time.

Pros and Cons

Pros

Resource Allocation Optimization.
Ensure unified communication.
Gives accurate and fast resolutions on the queries.

Cons

Needs UI improvements.
Limited Integration with 3rd Party.
Cost & licensing issue for small businesses.

Return on Investment

Reduce queries resolution time.
Build customer trust and relationship.
Ensure data consistency.

Ease of Integration

Customer Service Improvements

It is very impactful for our organisation. It helps a lot in delivering better result to our customers in terms of services as well as support.

Key Insights

Do you think SAP Service Cloud delivers good value for the price?

Yes

Are you happy with SAP Service Cloud's feature set?

Yes

Did SAP Service Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Service Cloud go as expected?

Yes

Would you buy SAP Service Cloud again?

Yes

Likelihood to Recommend

It resolves the high volumes of customer queries very efficiently and accurately. For better user experience we can integrate with other SAP products. It reduce manual efforts on resolving the queries. It ensures consistent data across all the platforms.

Comments

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Fabulous Product By SAP!