Item: SAP Service Cloud
Rating: 10
Author: Shreya Batra

Overall Satisfaction with SAP Service Cloud

Use Cases and Deployment Scope

SAP Service Cloud is our customer support team's preferred solution. Because it is easy for us to manage customer issues and respond quickly, we can build customer trust in us. It is very transparent because customers can check the status with every single update on the query to stay updated. It improves both our productivity and efficiency. It manages all the open & closed queries on the dashboard, making it easy for non-tech users.

Pros and Cons

Pros

Managing customer queries very quickly and efficiently.
The customer can check the status to know the progress.
Reporting & Analytics help in better decision-making.

Cons

Pricing needs to be more pocket-friendly.
The mobile app requires optimization for improved performance.

Return on Investment

Decrease manual work related to the support.
Managing customer issues is now easy and quick.
Saves money & resources.

Customer Service Improvements

It reduces the customer query response time by handling multiple issues simultaneously. It is easy to assign tickets to the respective department for better and quicker resolution.

Key Insights

Do you think SAP Service Cloud delivers good value for the price?

Yes

Are you happy with SAP Service Cloud's feature set?

Yes

Did SAP Service Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Service Cloud go as expected?

Yes

Would you buy SAP Service Cloud again?

Yes

Likelihood to Recommend

It helps resolve complex customer queries in priority and sends regular updates to keep customers informed. It ensures the streamlining of customer support, i.e, the main thing in every organisation.

Comments

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