Excellent Product For Better Customer Service
September 02, 2025
Excellent Product For Better Customer Service
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
It is well designed solution for managing customer queries in single platform. It is simple to create tickets and assigned to the respective department for better and quick resolution. It improves our customer support, decrease queue time and manual efforts. Easy for us and the customer to track the status on the tickets. We can add automation to the tickets which priority is low it automatically resolves with any human intervention. We are happy with this product.
Pros
- Auto resolves tickets for better & quick resolution
- Managing and assigning of tickets.
- Seamless integration with other SAP products for better experience.
Cons
- Costing is not user friendly for startups.
- Dashboard has limited options needs to be added more to make this user friendly.
- Mainly reduce the manual efforts or enter the values.
- large no of tickets can handle easy by adding automation.
- Reduce human errors.
Yes it is definitely improves our support services, because our support team now handling large no of tickets at single time without human errors as well as with less efforts.
Do you think SAP Service Cloud delivers good value for the price?
Yes
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
Yes
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes
Comments
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