Incredible solution for handling customer queries.
January 04, 2026
Incredible solution for handling customer queries.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
We integrate this solution in our organisation for resolving our customers issues quickly with proper resolution. It supports multichannel so that we can manage customer issues coming from any sources using the same solution in the single platform. It supports chat as well as message easily. It gives the transparency on the issues status to our customers. It helps in building trust and deliver best customer service to our customers. Seamless integrate with almost every ERP system for better visibility and productivity. It reduce manual workload and issues getting resolves quickly.
Pros
- Centralized system for customer issues management.
- Seamless deployment and integration in every infrastructure.
- Maintain consistency and better customer support service.
- Gives real-time visibility or transparency on all issues.
Cons
- Reporting needs little bit optimizations.
- The issues management dashboard needs more features to be added.
- Better customer relationships and build trust.
- Reduced waiting or queue time.
- Customers can view the issue status without disturbing our customer support executive due to real-time visibility and transparency.
Yes, it resolves a lot of our customer service capabilities now, and our customers are happy with our services and support.
Do you think SAP Service Cloud delivers good value for the price?
Yes
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
Yes
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes
Comments
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