Item: SAP Service Cloud
Rating: 10
Author: Kanika Rajpal

Overall Satisfaction with SAP Service Cloud

Use Cases and Deployment Scope

SAP Service Cloud is a very helpful product for quickly resolving our customer support queries, with clear solutions provided to our customers. It allows us to handle queries from all sources, such as mail, chats, and social media, using the same platform. It is really easy to operate because a non-tech user can use it without any specific training. It ensures we deliver the best experience to our customers by building strong relationships and trust with them. It reduces manual effort by almost 70-80% and saves from human errors as well.

Pros and Cons

Pros

Better transparency on customer queries.
Single dashboard sufficient for handling all queries.
Ensure consistency, build trust and relationship.
Boost brand value and customer experience.

Cons

Report creation is very slow and poor.
Sometimes AI gives wrong response on the queries.

Return on Investment

Saves maintenance cost and human intervention.
Quickly resolves queries that reduced queue time.
Build brand value by doing client trust on us.

Customer Service Improvements

Yes, no doubt it improves our organisation's customer support service capabilities and experience.

Key Insights

Do you think SAP Service Cloud delivers good value for the price?

Yes

Are you happy with SAP Service Cloud's feature set?

Yes

Did SAP Service Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Service Cloud go as expected?

Yes

Would you buy SAP Service Cloud again?

Yes

Likelihood to Recommend

We can add an AI-based model for resolving customer queries without any human effort or intervention. It streamlines the customer support process by simply adding the automation. It is very helpful for all small and large organisations for delivering the best customer service experience.

Comments

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Great Solution For Customer Queries.