Robust and solid ATS with a bad User Experience
November 28, 2022

Robust and solid ATS with a bad User Experience

Julia Vessoni | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Modules Used

  • Recruiting

Overall Satisfaction with SAP SuccessFactors

We use SAP SuccessFactors as the Applicant Tracking System for all internal and external recruiting processes. The system is solid, and we don't usually have problems with unconformities. It also has good integrations with Outlook, for instance. But it's definitely not user-friendly. The main problem is that it requires many clicks to perform a simple task as moving a candidate through the position stages, which is a very common task in Talent Acquisition, so the processes feel long and bureaucratic.

Pros

  • Good integration with Outlook
  • Solid (doesn't crash and is consistent)
  • Customizable - until a certain extent and you need a system admin to do so

Cons

  • User interface
  • User interaction - reduce the number of clicks required to perform simple actions in the system
  • More customization of steps, templates and status
  • Provide training for the users so we can better explore the system's functionalities
  • Innovate on recruiting related topics, like candidate experience and AI
  • We are successfully able to track applicants and perform the recruitment cycle, internal and externally
  • The system is always available for applicants or for the recruiting team
  • I don't see any other advantages of the system besides it fulfills it's basic roles
I do not use any other SAP products besides SAP SuccessFactors - Recruiting. It is probably used for hiring, like payroll, but as far as I know, it's not other SAP products. So there is no way I can give an opinion on SAP's ability to integrate with other systems.
Indeed SAP SuccessFactors has good compliance tools, such as activity tracking, which makes it easier for a big team always to be sure of the activities that are taken within the system. As a user and not administrator, this is all that I have had contact with, and I don't know about the impacts on the business, but being in a multinational NASDAQ-listed company, I am sure this was one of the reasons that the system was chosen.

Do you think SAP SuccessFactors HCM delivers good value for the price?

Not sure

Are you happy with SAP SuccessFactors HCM's feature set?

Yes

Did SAP SuccessFactors HCM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors HCM go as expected?

I wasn't involved with the implementation phase

Would you buy SAP SuccessFactors HCM again?

No

It is a solid and robust system that won't be down when you need it and supports a large amount of candidates. Also, we use it globally, so it is adequate for all regions. It is not interesting if you need a fast and modern system that helps your recruiting team be more productive - it actually feels like more work. Also, it doesn't innovate in bringing new trends of recruiting to our day to day.

SAP SuccessFactors HCM Feature Ratings

Not Rated
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
7.6
Job Requisition Management
4
Company Website Posting
10
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
10
Applicant Tracking
7
Notifications and Alerts
7

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