Item: SAP SuccessFactors
Rating: 5
Author: Julia Vessoni

Use Cases and Deployment Scope

We use SAP SuccessFactors as the Applicant Tracking System for all internal and external recruiting processes. The system is solid, and we don't usually have problems with unconformities. It also has good integrations with Outlook, for instance. But it's definitely not user-friendly. The main problem is that it requires many clicks to perform a simple task as moving a candidate through the position stages, which is a very common task in Talent Acquisition, so the processes feel long and bureaucratic.

Pros and Cons

Good integration with Outlook
Solid (doesn't crash and is consistent)
Customizable - until a certain extent and you need a system admin to do so

User interface
User interaction - reduce the number of clicks required to perform simple actions in the system
More customization of steps, templates and status
Provide training for the users so we can better explore the system's functionalities
Innovate on recruiting related topics, like candidate experience and AI

Return on Investment

We are successfully able to track applicants and perform the recruitment cycle, internal and externally
The system is always available for applicants or for the recruiting team
I don't see any other advantages of the system besides it fulfills it's basic roles

Ease of Integration

I do not use any other SAP products besides SAP SuccessFactors - Recruiting. It is probably used for hiring, like payroll, but as far as I know, it's not other SAP products. So there is no way I can give an opinion on SAP's ability to integrate with other systems.

SAP SuccessFactors Globalization

Indeed SAP SuccessFactors has good compliance tools, such as activity tracking, which makes it easier for a big team always to be sure of the activities that are taken within the system. As a user and not administrator, this is all that I have had contact with, and I don't know about the impacts on the business, but being in a multinational NASDAQ-listed company, I am sure this was one of the reasons that the system was chosen.

Key Insights

Do you think SAP SuccessFactors delivers good value for the price?

Not sure

Are you happy with SAP SuccessFactors's feature set?

Yes

Did SAP SuccessFactors live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors go as expected?

I wasn't involved with the implementation phase

Would you buy SAP SuccessFactors again?

Other Software Used

Codility, Microsoft Teams, Linkedin Recruiter

Likelihood to Recommend

It is a solid and robust system that won't be down when you need it and supports a large amount of candidates. Also, we use it globally, so it is adequate for all regions. It is not interesting if you need a fast and modern system that helps your recruiting team be more productive - it actually feels like more work. Also, it doesn't innovate in bringing new trends of recruiting to our day to day.

Robust and solid ATS with a bad User Experience

Modules Used

Overall Satisfaction with SAP SuccessFactors