Item: SAP SuccessFactors
Rating: 5
Author: Candace Cummings-Hanni

Use Cases and Deployment Scope

SAP SuccessFactors is used to manager the full employee life cycle from hiring. onboarding, HRCM, succession and career planning. We are looking to optimize our use and improve the employee experience. We integrate heavily with Microsoft products. My focus is talent development and management.

Pros and Cons

Customization
Flexibility to meet different organizational needs
Rigorous data collection
Full suit of tools

In my opinion, there's so much customization it's over whelming where to start
In my opinion, modules are disconnected for user experience (many, many clicks to get anywhere)
In my opinion, customization of reporting is difficult
In my opinion, documentation is in too many places
In my opinion, You need a SAP degree to administer to SAP
In my opinion, really difficult to get customer support vs go read for hours

Return on Investment

Great for talent acquisition with a repeatable process so long as the process does not change
Requires more people to administer the system as it's complex

Ease of Integration

SAP SuccessFactors is one of the hardest system integrations for anything that is not core HRCM such as learning and talent management. In my opinion, API's are difficult to work with and require and additional company such as IBM to support integrations. In my opinion, this is why they have partners.

SuccessFactors Implementation

We require a third party to help implement. In my opinion, it's very complex and customizable system that still does not meet many of our user needs. In my opinion, it's good for a few groups but painful for many.

Alternatives Considered

Degreed and Gloat Talent Marketplace

We did not select SAP SuccessFactors for learning or career management. It was a decision made by our HRCM group and they thought it was a great idea to buy all the applicable modules without consultation.

Key Insights

Do you think SAP SuccessFactors delivers good value for the price?

Are you happy with SAP SuccessFactors's feature set?

Did SAP SuccessFactors live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors go as expected?

I wasn't involved with the implementation phase

Would you buy SAP SuccessFactors again?

Likelihood to Recommend

Appropriate for companies with large knowledgeable technical support. In my opinion, it's less appropriate for companies where learning and development are a focus. In my opinion, Truly a HRCM system and not very good at all the other parts but passable enough to create frustrations for the other 50% of HR.

SAP SuccessFactors Review

Modules Used

Overall Satisfaction with SAP SuccessFactors