SAP SuccessFactors Review
October 03, 2023

SAP SuccessFactors Review

Candace Cummings-Hanni | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Central
  • Employee Central Payroll
  • Recruiting
  • Onboarding
  • Performance Management
  • Learning

Overall Satisfaction with SAP SuccessFactors

SAP SuccessFactors is used to manager the full employee life cycle from hiring. onboarding, HRCM, succession and career planning. We are looking to optimize our use and improve the employee experience. We integrate heavily with Microsoft products. My focus is talent development and management.

Pros

  • Customization
  • Flexibility to meet different organizational needs
  • Rigorous data collection
  • Full suit of tools

Cons

  • In my opinion, there's so much customization it's over whelming where to start
  • In my opinion, modules are disconnected for user experience (many, many clicks to get anywhere)
  • In my opinion, customization of reporting is difficult
  • In my opinion, documentation is in too many places
  • In my opinion, You need a SAP degree to administer to SAP
  • In my opinion, really difficult to get customer support vs go read for hours
  • Great for talent acquisition with a repeatable process so long as the process does not change
  • Requires more people to administer the system as it's complex
SAP SuccessFactors is one of the hardest system integrations for anything that is not core HRCM such as learning and talent management. In my opinion, API's are difficult to work with and require and additional company such as IBM to support integrations. In my opinion, this is why they have partners.
We require a third party to help implement. In my opinion, it's very complex and customizable system that still does not meet many of our user needs. In my opinion, it's good for a few groups but painful for many.
We did not select SAP SuccessFactors for learning or career management. It was a decision made by our HRCM group and they thought it was a great idea to buy all the applicable modules without consultation.

Do you think SAP SuccessFactors HCM delivers good value for the price?

No

Are you happy with SAP SuccessFactors HCM's feature set?

No

Did SAP SuccessFactors HCM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors HCM go as expected?

I wasn't involved with the implementation phase

Would you buy SAP SuccessFactors HCM again?

No

Appropriate for companies with large knowledgeable technical support. In my opinion, it's less appropriate for companies where learning and development are a focus. In my opinion, Truly a HRCM system and not very good at all the other parts but passable enough to create frustrations for the other 50% of HR.

SAP SuccessFactors HCM Feature Ratings

5.3
Employee demographic data
9
Employment history
5
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
3
Organizational charting
4
Organization and location management
3
Compliance data (COBRA, OSHA, etc.)
8
3.0
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
3
Reimbursement management
Not Rated
Leave and Attendance Management ()
Not Rated
6.7
View and generate pay and benefit information
7
Update personal information
7
View job history
6
Asset Management ()
Not Rated
3.3
Report builder
2
Pre-built reports
2
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
4.0
Performance plans
2
Review status tracking
4
Review reminders
6
Succession Planning ()
Not Rated
1.0
New hire portal
1
Manager tracking tools
1
3.0
Corporate goal setting
4
Individual goal setting
3
Line-of sight-visibility
2
Performance tracking
3
5.0
Job Requisition Management
5
Company Website Posting
6
Publish to Social Media
Not Rated
Job Search Site Posting
6
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
6
Notifications and Alerts
2

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