General SAP SuccessFactors HCM Review
November 15, 2025

General SAP SuccessFactors HCM Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Performance Management
  • Onboarding
  • Recruiting
  • Succession and Development

Overall Satisfaction with SAP SuccessFactors HCM

Recruitment, ONB 2.0, PMGM, Talent & Succession. EC is in discovery, along with EC Payroll, and Compensation.

Pros

  • Onboarding from a Candidate experience
  • Recruitment is simple for the Talent & Acquisition team

Cons

  • Administering ONB 2.0 is complex. Docs are not easy to update, getting candidate data out is also not easy. I shouldn't have to run a Story report in order to view the answers a candidate gave during their onboarding.
  • Support from SAP has not been timely for some of our issues. What should have been a quick response for an issue with EC Mini Master took 10 months to resolve.
  • Employee experience for new starters is good through ONB
It is reasonably good for the users, some modules more than others. The setup from the admin side is significantly more complicated and not always intuitive or functional enough.
Yes. I did not participate in the project.
Yes, I would like to incorporate AI into Job descriptions and required skills and competencies. Use it to infer skills from candidate applications and training. Assistance with writing job descriptions, development and performance objectives.

Do you think SAP SuccessFactors HCM delivers good value for the price?

Not sure

Are you happy with SAP SuccessFactors HCM's feature set?

Yes

Did SAP SuccessFactors HCM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors HCM go as expected?

I wasn't involved with the implementation phase

Would you buy SAP SuccessFactors HCM again?

Yes

Administering SAP SuccessFactors HCM in house without significant resourcing is challenging. The half yearly releases are very hard to manage without a support partner given the short turnaround. SAP documentation and KBAs is not geared towards actual user guide documentation. It is basic, and almost guarantees the assistance of a support partner. For example, just finding out which specific setting in theme manager controls the colour of panels on the new home page is impossible. If set up correctly, the flow of data between modules is good. RBP are good at controlling access to data, but are cumbersome to administer. The setup is not intuitive, and getting a clear picture of who has access to specific data is difficult.

SAP SuccessFactors HCM Feature Ratings

5.5
Job profiles and administration
7
Organizational charting
4
Not Rated
Direct deposit files
Not Rated
Leave and Attendance Management ()
Not Rated
Employee Self Service ()
Not Rated
Asset Management ()
Not Rated
5.0
Report builder
5
Pre-built reports
6
Ability to combine HR data with external data
4
Integration with other HR capabilities ()
Not Rated
6.7
Performance plans
8
Review status tracking
6
Review reminders
6
5.3
Create succession plans/pools
5
Candidate ranking
5
Candidate search
Not Rated
Candidate development
6
7.0
New hire portal
8
Manager tracking tools
6
6.7
Corporate goal setting
7
Individual goal setting
7
Line-of sight-visibility
Not Rated
Performance tracking
6
6.2
Job Requisition Management
6
Company Website Posting
7
Publish to Social Media
7
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
5
Applicant Tracking
6
Notifications and Alerts
Not Rated

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