Best AI messaging assistant for customer-facing teams.
December 23, 2021

Best AI messaging assistant for customer-facing teams.

Prashant Singh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Sapling

We using Sapling for our software email marketing professional emails Sapling has been a great find for me in writing good content for emails and websites. A great dashboard with good customer support makes it more reliable. I would definitely recommend this software to other organizations. Sapling is generally great for any sort of communication medium (email, chat, customer service, etc.). The only area where it's slightly less capable is around technical communication specific to code that software engineers write.
  • Chrome support
  • Checking grammar
  • Professional email content
  • Easy to use
  • Integration should [be] improved.
  • Respond to customers with a click.
  • Integration
  • Spelling check
  • Increase efficiency

Do you think Sapling delivers good value for the price?

Yes

Are you happy with Sapling's feature set?

Yes

Did Sapling live up to sales and marketing promises?

Yes

Did implementation of Sapling go as expected?

Yes

Would you buy Sapling again?

Yes

Sapling is a great automated response system that helps you or your company respond to customer questions faster and with a higher level of quality. It is integrated into a number of the top CRMs and messaging platforms and it is easy to set up, train and use. I like that it improves efficiency and customer satisfaction and it serves as a great replacement for some of the more mundane and time-consuming parts of customer support.