Perspective from a long-time SciQuest Supplier
Updated March 06, 2017
Perspective from a long-time SciQuest Supplier
Score 8 out of 10
Vetted Review
Verified User
Software Version
SciQuest 14.x
Modules Used
- Supplier Portal
- Spend Director
- Order Manager
Overall Satisfaction with SciQuest
As a Supplier, Promega uses the SciQuest applications to provide product and price information to our customers in the Academic, Biotech and Pharmaceutical industries. Integration with the SciQuest platform enables us to accomplish procure-to-pay in a seamless manner. Users in multiple departments and locations are able to access SciQuest in the cloud to support our global customer base.
Pros
- The Supplier portal is superior to all others in the industry, providing the Supplier with the tools and information to manage their catalogs and prices, as well as reporting capabilities that facilitate good business practices.
- SciQuest's enablement and support teams work closely with the customer and supplier to configure and manage an efficient transaction process. Their people are well informed and do a good job in communicating with stakeholders.
- The SciQuest Spend Director interface allows customers to find the products in a well-designed shopping environment and provides procurement/sourcing staff with tools and options to manage their supplier relationships.
Cons
- As a global supplier, SciQuest's footprint is predominately in the USA with some presence in Europe. We confront a very complex landscape of supplier portals when working with global customers and wish SciQuest could make stronger inroads especially in Europe.
- Though reporting is good for the supplier, some aspects of the reporting tools could be improved to facilitate the dialog between supplier and customer such as spend history, prioritized exception handling and document exchange via the portal.
- Enhanced relationships between supplier and procurement/sourcing as we work through optimization of our mutual business processes.
- Greater visibility of our products in the customer marketplace, resulting in increased sales and improved dialog focused on the organization's priorities.
- Improved customer service and lower cost of manual intervention through the management of valid catalog numbers, prices, addresses and remittance processes.
As a supplier, SciQuest is selected by our customers - we are always confident when this selection is made.
One appreciates working together with SciQuest when considering some of the issues we've encountered with other marketplace/procurement solutions:
- Uneven support from staff who were less than fully trained
- Non-adherence to standards such as cXML despite claims to be compliant
- Difficulty garnering project resources necessary to complete an implementation
- Outdated and error-prone catalog management portals
One appreciates working together with SciQuest when considering some of the issues we've encountered with other marketplace/procurement solutions:
- Uneven support from staff who were less than fully trained
- Non-adherence to standards such as cXML despite claims to be compliant
- Difficulty garnering project resources necessary to complete an implementation
- Outdated and error-prone catalog management portals
Comments
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