Screenhero for problem solving
Anonymous | TrustRadius Reviewer
February 21, 2017

Screenhero for problem solving

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Screenhero

Screenhero is used primarily by the engineering and product team at our organization. The problem it addresses is that with remote engineers, and two separate offices, often times solving a problem in code and/or design requires collaboration between people that are not in the same office. Standard screensharing software and conference tools are great when presenting, but for problem solving, the addition of non-hosts being able to take control of the screen with a visible cursor is a life savor!
  • Screensharing with all participants being able to take control of the screen.
  • A visible mouse cursor for each participant helps keep everything clear and straightforward.
  • The call quality very clear.
  • Seems to be fairly light on bandwidth requirements.
  • With more than 3 people on a call, it can get confusing with that many cursors on screen.
  • Message system for groups not that intuitive.
  • Program a little buggy - requires app restart too often.
  • Screenhero improves remote collaboration.
  • Screenhero reduces the time it takes to diagnose problems in code.
  • Screenhero makes it easy to collaborate on UX projects.
Screenhero being acquired by Slack was honestly the primary reason we selected it over TeamViewer. Our organization is heavily invested in Slack's enterprise solution, so choosing Screenhero was a pretty easy decision. On top of that, Screenhero delivers very well on its core competencies, so there doesn't seem to be a very good reason to not use it given its relationship with Slack.
Screenhero is perfect for engineering and product teams who either have remote staff or multiple offices. It's a great pairing to Slack, since the messaging function of Screenhero is lackluster, but slack calls are poor quality and there's no screensharing solution within Slack. Screenhero's ability to allow call participants to take over the cursor and use their own keyboard to control inputs makes it perfect for problem solving and diving into code between engineers, or for talking through product UX design.

Screenhero (Discontinued) Feature Ratings

Chat
5
Notifications
5
Discussions
5
Integrates with Gmail and Google Hangouts
Not Rated