SDL Tridion Review
April 11, 2014

SDL Tridion Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction

SDL tridion is being used as the primary web content management tool (via the Marketing department) to manage the customer facing website The business problem that it is addressing is the ability to have a site that is responsive (ie being able to be easily viewed via tablets, cell phones, etc) while at the same time compliant. We were experiencing many areas that were being bombarded with complaints that our pages were not ADA compliant and therefore would need to be updated. SDL allowed us the ability to properly tag images and to create content that was relevant to all potential customers, hearing impaired and bilingual. One of the more subtle benefits that we have seen from the transition to SDL Tridion is that content is reusable across the site making it easier to have more consistent and accurate content across the site.
  • Content used as "modules". This allows for one module to be created but then used across the site. Allows for more accurate content site wide.
  • Content is responsive and can be viewed on any device.
  • Allows for more SEO driven content through tagging of modules and pages. Easy to update content makes web crawlers see that content is being updated more often which is great for SEO.
  • Learning the content management tool may take some time.
  • Although having many options for types of modules, this is sometimes confusing to learn where certain modules can and cannot be used.
  • Publishing can sometimes be cumbersome.
  • Content is easily updated by employees, even employees with little experience in content management. Personally cut our publishing time in half.
  • Allows for more experienced HTML coders to push what the tool can do, outside of the specific modules.
  • Customers find the answers to their question more efficiently on their own.
  • Negative: May take some time for employees to adapt to any new CMS. Proper training courses will probably needed.
I believe the biggest selling factor for SDL was its customer service and it ability to be responsive. We knew that it was a company that was going to be around for a long time and would continue to provide the support that we would need in the long term.
As long as the company continues to provide the quality product and support it has in the past I don't see why it wouldn't be renewed.
I think the tool is well suited for small and large web site management. Be sure to ask about customer support for the long-term contracts. It will take some time to get the kinks worked out and have it serving specific needs but once it is up and running it is very reliable.