Self Service Reset Password Management Review
January 23, 2019

Self Service Reset Password Management Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Self Service Reset Password Management

The Self Service Reset Password Manager is used on the network as a Windows Password Self Service tool to assist users with their login credentials when needed. This allows the staff to unlock, reset their own user accounts without having to reach out to the Help Desk for assistance. Its deployed throughout the entire organization.
  • It provides ease of use in assisting end users with login issues.
  • Provides self-service when passwords or account assistance is needed.
  • The product serves its purpose fairly well. Perhaps an additional feature that can assist remote users would be beneficial.
  • Sending alerts or notifications when a user has been locked out would be great. We are able to access this information from the Admin Portal but a system generated email would be helpful.
  • It has helped us reduce cost on the amount of time spent on assisting users with Windows Login issues.
  • A decreased number of calls to our Help Desk allowing for IT to work on bigger tasks.
There were no other services that we had the opportunity to compare this to. It seemed to be one of a kind product aside from using some type of biometrics solution.
It's a great tool for limiting (eliminating) calls to your IT department or Help Desk to assist with Windows Login issues. For organizations that don't mind having a dedicated onsite or hosted server to provide this type of service its a great tool to have implemented in the environment.