Best ITSM tool for Enterprises
March 29, 2019
Best ITSM tool for Enterprises
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceDesk Plus
ServiceDesk is the best practice Information Technology management software. Its features allow it to easily integrate with most of our IT applications and automations, and it stands out among the best tool for Software management. It also allowed you to track all the software across the enterprise, and create a report on it. It gives you better visibility and insights into all the machines being used in the organization.
- ServiceDesk doesn't require coding for any customization.
- It has the best ticketing system, change management, software license adding, workflow, projects, and reports.
- The ServiceDesk request feature is great. There are many information choices available for tickets.
- ServiceDesk is lacking in the ability to add custom triggers on ticket submissions.
- The user Interface is not easy and intuitive.
- ServiceDesk delivers features and functions that have transformed our support service delivery, and which would have cost us thousands more over the years that we've used this product.