Review For Service Now
December 25, 2021

Review For Service Now

Prakhar Verma | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceNow IT Asset Management

We were using Service now for incident management and managing all new requests, any employee can open a request for it as we have thousands of employees are working from home hence Service now works efficiently to work with, also it is easy to have the current status as we can have current comments and steps to be taken are clearly visible.
  • Incident Management
  • Reporting for Incident
  • Dashboards
  • UI can be better, It sometime hard to search the tickets
  • Learning curve is Long ,
  • Incident Management
  • Data Migration
  • Effective Incident management saves lot of time.

Do you think ServiceNow IT Asset Management delivers good value for the price?

Not sure

Are you happy with ServiceNow IT Asset Management's feature set?


Did ServiceNow IT Asset Management live up to sales and marketing promises?


Did implementation of ServiceNow IT Asset Management go as expected?

I wasn't involved with the implementation phase

Would you buy ServiceNow IT Asset Management again?


Servicenow Is a great tool for asset management as during this condition of a remote working large pool of employees is working remotely, hence Managing them is a difficult task, Service now is easy to use application it has some learning curve but can be done, it easy efficient incident management and change management process and transparency in the process as end-user can view the step and problem and time to resolve

ServiceNow IT Asset Management Feature Ratings

Software and hardware inventory tracking
License management
Asset lifecycle monitoring
Contract management
Asset relationship management