ServiceNow IT Operations Management - The Right Tool For The Right Job
October 31, 2024
ServiceNow IT Operations Management - The Right Tool For The Right Job
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow IT Operations Management
We use ITOM to understand our infrastructure, both on-prem and in the cloud. There are a few business cases that we utilize this software for. However the primary usage would the using ServiceNow Discovery to map out our server infrastructure. We also utilize the ability to map out our applications which service both the business and IT.
Pros
- Automated discovery
- Network / application mapping
- Administration
Cons
- The learning curve is pretty steep. Training modules on this would certainly help
- Makes it MUCH easier to understand impact between application and server
- Makes it easier to understand impact from a change and what all it affects
- BMC Helix Configuration Management Database (CMDB) and BMC Helix Discovery
I find from terms of how each product functions vs the above, that they both are very similar. Scheduled scans, maintenance and the ability to configure what you're concerned about. Both tools really have what you need.
Do you think ServiceNow IT Operations Management delivers good value for the price?
Yes
Are you happy with ServiceNow IT Operations Management's feature set?
Yes
Did ServiceNow IT Operations Management live up to sales and marketing promises?
Yes
Did implementation of ServiceNow IT Operations Management go as expected?
Yes
Would you buy ServiceNow IT Operations Management again?
Yes
Comments
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