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Easy Navigation and Impressive User Interface: Users have consistently found the platform easy to navigate, praising its impressive user …
Overview
What is ServiceNow IT Operations Management?
Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.
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What is ServiceNow IT Operations Management?
Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.
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- No setup fee
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- Free/Freemium Version
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What is ServiceNow IT Operations Management?
ServiceNow IT Operations Management is a solution to help move IT operations from a reactive team to one that works intelligently for the business. Designed so users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.
ServiceNow IT Operations Management Competitors
ServiceNow IT Operations Management Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Easy Navigation and Impressive User Interface: Users have consistently found the platform easy to navigate, praising its impressive user interface. Many reviewers have described the user interface as very good, highlighting its intuitiveness and visually appealing design.
Seamless Integration with Other Tools: The platform's seamless integration with other tools has been highly praised by users. Reviewers appreciate the wide array of integration options available, allowing them to easily connect ServiceNow with their existing software ecosystem.
High Market Share and Wide Adoption: Users have expressed their appreciation for ServiceNow's high market share compared to its peers. This indicates that it is a well-established and widely adopted solution in the industry, instilling confidence among customers in its reliability and effectiveness.
Dull User Interface: Some users have found the user interface of ServiceNow to be dull and feel it could be improved for a better user experience. Several users have experienced frequent stoppages of the mid server, resulting in the undiscovery of configuration items and making it difficult to continue with discovery, service mapping, and other events. A few users mentioned compatibility issues with Hyper-V virtual machines while using ServiceNow. One user mentioned that they would like more options for how they are notified about incidents, tasks, sources, and costs - suggesting email, text or instant messenger notifications. Some users also mentioned bottlenecks at scale causing slowness on the web UI. Additionally, querying large data sometimes took longer and killing a running query was difficult for one user. They also encountered queries expiring which resulted in null data.
Users highly recommend ServiceNow for ticket management, incident management, and service desk operations due to its market-leading position and effectiveness. They emphasize the importance of utilizing the reminder tool in ServiceNow to prevent SLA breaches and creating shortcuts to save time. Additionally, users suggest using filters for efficient ticket management. Lastly, they appreciate ServiceNow's ability to solve ITSM/ITBM/ITOM problems and its straightforward math and reporting capabilities. With a high market share and positive user reviews, ServiceNow is a reliable choice for organizations seeking an efficient and effective solution for their IT management needs.
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