What are your customers Googling to find you? SharpSpring will tell you!
January 13, 2017

What are your customers Googling to find you? SharpSpring will tell you!

Kim Kinney | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SharpSpring

We use SharpSpring here in the marketing department. (We have another CRM that our call center and our production departments use; that CRM is industry specific.)

Pros

  • The Google Adword analytics is very important to me. I can see what keywords bring in clicks, conversions and purchases!
  • The lead scoring feature is also very important. Each time a lead clicks and email or visits the site they get a higher score. I have a better understanding of who our customer is and their buying cycle. I can send more targeted marketing knowing this info! It also helps in our call center to know warm leads from cool leads.
  • The customer service and support that SharpSpring offers is the best in the industry in my opinion!

Cons

  • I would like more plugins. Bing Adwords would be very helpful.
  • An integration with Ringcentral would also be helpful.
  • I would like for info and help on what it can do with call tracking.
  • I now know my ROI on all my Google adwords. Before we have no idea what keywords brought in what [results].
I was looking into Salesforce. It seemed very old-school compared to Sharpspring, it was also SOOOO expensive. I was able to get SharpSping with unlimited users, which is huge for our growing company!

The main reason I really went with SharpSpring is to connect with Google Adwords. We had a budget for Adwords and I always wanted more money to put into it. My boss would always ask “What is our ROI?” I could tell him how many clicks and conversions we received and then he would ask “But are they buyers?” Because of SharpSpring we know that they ARE buyers and I was given a larger budget knowing it was bringing in a great return. I also love the email builder, HTML, spending, segmenting and testing abilities.


Before SharpSpring we were pulling lists at random for our call center. Now we know what leads are warm because of the score. Every time they visit our website, click an email or fill our a form they get a higher score. We are able to call out more effectively and have a reason for doing so.

Constant Contact Lead Gen & CRM Feature Ratings

8.8
WYSIWYG email editor
10
Dynamic content
8
Ability to test dynamic content
8
Landing pages
8
A/B testing
8
Mobile optimization
8
Email deliverability reporting
10
List management
10
Triggered drip sequences
9
9.8
Lead nurturing automation
10
Lead scoring and grading
10
Data quality management
10
Automated sales alerts and tasks
9
8.0
Event/webinar marketing
8
8.0
Social profile integration
8
10.0
Dashboards
10
Standard reports
10
Custom reports
10
8.7
API
9
Role-based workflow & approvals
9
Customizability
8
Integration with Salesforce.com
Not Rated

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