Easy to Use and Outstanding Support
April 22, 2019

Easy to Use and Outstanding Support

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SharpSpring

We use SharpSpring internally and have rolled it out to each of our clients for CRM use. Our reporting has become more accurate (and easier to build), and our lead scoring is way easier to track and manage. The ability to sync contacts through the SmartMail features is also a huge help. We had used separate landing page builders and email services before, but now everything is in one, trackable place and the templates SharpSpring provides are beautiful.

Pros

  • Email Campaign builder
  • Landing Page builder
  • Lead Scoring and Management
  • Reporting
  • Customer/Partner Support

Cons

  • Web Traffic Analytics
  • We've seen more response from email campaigns
  • More clicks on landing page
  • More form submissions and conversions
The customer support SharpSpring provides is outstanding. Every question or ticket I submit has been addressed within hours, which is helpful when our clients need answers as soon as possible. They listen to suggestions, and walk you through Integrations or building tools. The features are wonderful, but what really sealed the deal is the level of customer service they provide, and the town hall meetings to keep partners in the loop for upcoming features and are open to feedback.

Constant Contact Lead Gen & CRM Feature Ratings

WYSIWYG email editor
8
Dynamic content
8
Ability to test dynamic content
8
Landing pages
9
A/B testing
8
Mobile optimization
10
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
Lead nurturing automation
10
Lead scoring and grading
10
Data quality management
10
Automated sales alerts and tasks
10
Calendaring
10
Event/webinar marketing
Not Rated
Social sharing and campaigns
Not Rated
Social profile integration
Not Rated
Dashboards
10
Standard reports
10
Custom reports
7
API
10
Role-based workflow & approvals
10
Customizability
9
Integration with Salesforce.com
10
Integration with Microsoft Dynamics CRM
10
Integration with SugarCRM
Not Rated

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