Feature-Rich and Excellent Customer Service
May 07, 2019

Feature-Rich and Excellent Customer Service

Sarah Harris, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SharpSpring

I use all aspects of the platform. I use it for CRM purposes, to track opportunities, potential revenue, close times and lead scores. I also use it for all aspects of marketing - building full campaigns using forms, landing pages, email marketing, social media and all the automation tools. I also support clients in the same endeavors - from consulting on and building an automated email drip campaign that uses forms, landing pages and additional media to keeping current customers engaged and encouraging them to renew contracts.
  • Customer Service is second-to-none. Incredibly quick response/resolution times to help requests (often 15-30 minutes). Very thorough and helpful specialists in every area of the platform are there to help anytime you need.
  • Thorough and detailed training. You never have to worry that you won't be able to learn the platform! You get a dedicated person that you schedule virtual meetings with to learn each and every piece of the software. They start with whatever is most important to you, the client.
  • They actually listen to clients. Clients are able to make suggestions for adds/upgrades to the platform, and SharpSpring actually listens. They have a detailed system that allows them to track how many clients are suggesting similar changes, and they rank/roll them out accordingly. Not only that - they communicate regularly to let users know what upgrades are coming when.
  • It does everything you could want. It's a CRM, it's all aspects of marketing (email, landing pages, forms, media storage, social integration) and it truly tracks each and every lead - where they came from, every time they've interacted, what they've interacted with, when/if they become an opportunity, or a client. Used correctly, it truly allows you to see where your clients are coming from so you can focus your efforts on what works best.
  • Email/Landing page designer isn't super intuitive. It's not that hard to learn, but it's certainly not the easiest tool I've ever used for designing. I almost can't even list this as a con, though, because if I get stuck, the help desk is AMAZING and FAST. Even if I need help updating code. Side note: if you know HTML, you will probably love the ability to toggle between what it looks like to leads and the code.
  • It has helped me get more clients.
  • It has helped me add more value for my clients that use SharpSpring.
  • It keeps my marketing/sales efforts organized.
I have used HubSpot in the past. I really don't have anything against HubSpot as far as features it provides. However, it has become completely unaffordable for small businesses, which are my target clients. They may be able to afford a watered-down version of HubSpot, but they'd have to pay extra to get all the features they can get for a fraction of the cost with SharpSpring.
SharpSpring is amazing for doing a deep-dive into how your leads are behaving and interacting with your marketing materials. When you set up lead scoring, you or a salesperson can set up auto-notifications when a lead reaches a certain score. You can then visit that leads profile, and view the "life of the lead". This timeline shows you EVERY interaction this person has ever had with your SharpSpring efforts. Email opens, clicks, reading/viewing media, etc. etc. You can even see what pages of your website they visited. This allows for very strategic communications from a salesperson to convert a lead to a client. The only scenario I can think of where SharpSpring wouldn't be appropriate is if you don't have someone in your office that can take the time to learn it and use it. Even then, there are agencies (like my own) that can help.

SharpSpring Feature Ratings

WYSIWYG email editor
8
Dynamic content
10
Ability to test dynamic content
10
Landing pages
9
A/B testing
10
Mobile optimization
9
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
Lead nurturing
10
Lead scoring and grading
10
Data quality management
10
Automated sales alerts and tasks
10
Calendaring
10
Event/webinar marketing
8
Social sharing and campaigns
10
Social profile integration
10
Dashboards
10
Standard reports
10
Custom reports
8
API
10
Role-based workflow & approvals
10
Customizability
10
Integration with Salesforce.com
10
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated