Item: Constant Contact Lead Gen & CRM
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

SharpSpring is being used by the marketing department at the moment and it's been incredibly helpful in capturing potential clients.

Pros and Cons

SharpSpring helps you automate many of the boring repetitive tasks that people normally get tired or even forget to do.
It helps you with marketing by allowing you to use ready made email templates to send quick important updates to your clients.
As part of the marketing potential built into SharpSpring, you can also plan marketing campaigns, send them to your contact lists on SharpSpring and later keep track of all the relevant email metadata, such as, clicks, open, responded, and so on and so forth. You can also quickly generate very graphic reports to visualize your data.
SharpSpring also helps you automate responses to well-known requests to action by allowing to set up an action flow chart. This can help save your sales people loads of time that they can better spend tending to issues that are more important or pressing to capture new clients.

I believe sending emails should not take you to email templates by default. Perhaps I am not fully familiar with how that works, but when I click on send email, by default, it takes me to an email template for me to edit. I like that functionality but sometimes I want to create a new email quickly and send it to multiple clients.
The platform stability is something that must be forefront to prevent down time which can result in delays, loss of productivity and frustration for the user and the clients.
SharpSpring should come with a training interface where users can mock or fake transactions and different operations without necessarily affecting their real operations. It would be something like, play around all you want here for you to understand how the platform can make your job easier.

Return on Investment

SharpSpring has impacted our return on investment positively as it helps get the least sold products quickly out of the warehouse when they've been sitting there for too long.
The platform also helps you make sure you never again lose a client by forgetting to contact them. You can always check the entire history of interactions with previous clients.
SharpSpring has the potential to provide a different level of organization where you can automate and centralize all your operations.

I didn't personally choose SharpSpring, but I would have chosen it if I had been charged with finding a management platform.

The alternative is using a bunch of spreadsheets that can become very messy over time.

Key Insights

Do you think Constant Contact Lead Gen & CRM delivers good value for the price?

Yes

Are you happy with Constant Contact Lead Gen & CRM's feature set?

Yes

Did Constant Contact Lead Gen & CRM live up to sales and marketing promises?

Yes

Did implementation of Constant Contact Lead Gen & CRM go as expected?

Yes

Would you buy Constant Contact Lead Gen & CRM again?

Yes

Likelihood to Recommend

SharpSpring is great to do mailing and keep track of your different to do lists. It allows you to track the entire history of a lead and score the lead based on their level of interaction with or interest in your marketing campaign products. It also allows you to automatically reply to your clients who might need a price list, a catalogue or any quick information and documents such as attachments and the like.

The only time when SharpSpring might not very suited to manage your clients is when you lose connection with the server and cannot access your clients or any information stored on the platform. As long as your internet is working fine and the server is up, everything should be in tip top condition for your company's success.

Do you continue to use Gmail and a bunch of spreadsheets, that is a thing of the past...

Overall Satisfaction with SharpSpring