Long time user of Shift4Shop - look elsewhere
April 07, 2023
Long time user of Shift4Shop - look elsewhere
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Shift4Shop
Shift4Shop bought 3dCart and "things" started to develop. In my experience many issues - servers down, updates caused issues, constantly having to contact support only to have tickets just sit somewhere for endless amounts of time. Used this platform for 8 years! Gave them time to figure out how to run it after the buyout. Finally, in my experience too many constant issues - integrations were breaking and API's were not working. Always the same response given - submit a ticket! Many former employees were leaving and the platform was not stable. Then, they announced a price increase of 40% and we decided to leave. We should have left years ago as we have had ZERO issues with the new platform we are using. Also another odd thing you can't view their forums until you have an account - they don't want you to see all the current customers complaining about issues all the time. In my opinion, if you enjoy keeping an eye on your website daily for anything that might be broke - by all means get Shift4Shop, if you just want to run an online business and not have to constantly monitor your website, then go somewhere else. Best decision we ever made!
- Good forums to get in touch with others having same issues
- In my opinion, support is plain out terrible! Constant replies to submit a ticket when most tickets would never be answered - EVER.
- Continual repeat issues with API's that were integrated like shipping platforms not connecting and bringing orders into the shipping platform. Copying and pasting order details gets old real quick!
- Updates cause issues - not sure they even test the updates before making them live.
- They didn't seem to understand when a business has their website down that it impacts a business negatively especially when 100% of their business comes from online sales.
- Sales support were hired just to answer the phone - in my opinion, their product knowledge was weak and speaking to them you'd get frustrated since they seemed clueless to how the platform worked.
Do you think Shift4Shop delivers good value for the price?
No
Are you happy with Shift4Shop's feature set?
No
Did Shift4Shop live up to sales and marketing promises?
No
Did implementation of Shift4Shop go as expected?
No
Would you buy Shift4Shop again?
No