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Not worth considering in your search for a webstore
April 01, 2024

Not worth considering in your search for a webstore

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Shift4Shop

Web store
We have been using Shift4Shop for close to 15 years , back when it was called 3D cart over. In my experience, back then it was good service , and Values was there , SEO was fantastic . In my opinion, once Shift4Shop took over, it became a steady decline in quality and SEO is now the very worst.
  • In my opinion, charge you too much for what it is worth
  • In my opinion, tech support is always blaming client and end up fixing it own issues
  • In my experience, make you believe client is important
  • Stability
  • Better updates
  • No multilingual
  • Website seldom have bugs that prevent any client to purchase
  • In my opinion, website dosent have very good modern feature
  • no provision to use export information by product is selling to other countries
  • multi language is run from google translator , making it , in my opinion, unsuitable for any professional work
Woo commerce did not exist when we selected 3Dcar/Shift4Shop
-Shift4Shop does not perfectly integrated into your own website
-In my opinion, Shift4Shop SEO is poor
- In my opinion, Shift4Shop is expensive considering the low value it provides.
- In my opinion, Shift4Shop is not a true modern selling platform. I think anyone telling you this had not explored anything else lately .
I think there is no reason to go with Shift4Shop , really !

Do you think Shift4Shop delivers good value for the price?

No

Are you happy with Shift4Shop's feature set?

No

Did Shift4Shop live up to sales and marketing promises?

No

Did implementation of Shift4Shop go as expected?

No

Would you buy Shift4Shop again?

No

To be honest me as a 15 as a client, I think it is hard to find anything good about Shift4Shop. I think they look like a lower-cost alternative, but having a non-functional site doesn’t help your own business grow. In my experience, 3Dcart was a fairly good experience before it was taken over by Shift4Shop.
I cant honestly thing of anything positive .

Shift4Shop Feature Ratings

1.0
Product catalog & listings
1
Product management
1
Bulk product upload
1
Branding
1
Mobile storefront
1
Product variations
1
Website integration
1
Visual customization
1
CMS
1
2.0
Abandoned cart recovery
2
Checkout user experience
2
2.0
eCommerce security
2
1.7
Promotions & discounts
1
Personalized recommendations
3
SEO
1
4.3
Order processing
7
Inventory management
1
Shipping
5

Using Shift4Shop

2 - sales and customer support
  • online selling
  • inventory
  • promoting our product
  • none we are quitting them
Because they are, in my experience, unable to maintain a working environment .
Client contact us telling us the site is not letting them place orders . We have to check multiple times a day our store is still working .
In my experience, they have removed email support , and we had to find a 3rd party to use it with our store at an extra cost , let alone the resource to make it happen. In my experience, they basically abandon you and send you instruction on how to make it work .

Evaluating Shift4Shop and Competitors

  • Other
We stated using them 15 years ago , now, in my opinion, they are definitely not worth anything. There are so many new and up to date system out there , why waste time with an outdated service. Web presence is already hard enough, why waste time with a company that is not interested in helping you be your best ?

Shift4Shop Implementation

Initially it was difficult to manage the UI to the client, and then hard to change anything , unless you used the boring and too generic templates . Their template selection is very limited , that are basically all the same with different background images and colours .
If you are unfortunate to have been a long-time client, you will have to completely rebuild your store, because old templates are not supported anymore .
  • Implemented in-house
Change management was minimal
  • website bugs and refresh not working when making any changes

Shift4Shop Support

You always manage to fins someone, but, in my experience, resolving issues are not an easy task. Why do we pay for a service , and then spend time trouble shooting constantly with them ??
In my experience, they eliminate features , send you an email what you can use instead, with instructions most people cant do without an IT guy . It feel more like an open source than a true integrated service.
ProsCons
Kept well informed
Problems left unsolved
Escalation required
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Is there really premium support LOL
Yes
before it was called Shift4Shop ( 3Dcart)

Using Shift4Shop

If you are looking for ultra basic interface ...
ProsCons
None
Do not like to use
Requires technical support
Inconsistent
Slow to learn
Feel nervous using
  • keep track of the orders and their status
  • configuring SEO

Shift4Shop Reliability

Upgrading Shift4Shop

Yes - We declined as we had to completely rebuild our site at our own cost .
  • realizing we were on a poorly made system and we should move
  • more modern system with a competitors product