Item: Sinch
Rating: 7
Author: Verified User

Overall Satisfaction with Sinch

Use Cases and Deployment Scope

Since mobile messages are one of the widely accepted and rapidly responded means of communication, Sinch helps us to reach our thousands of employees with a single script. To maintain compliance in our organsation, we have regular training/sessions which are to be done before deadlines without fail. To make sure this happens, we send out SMS notifications to our employees on a periodic basis and it has proven very effective. The rate of missing on trainings have fallen hugely and now Sinch is helping us to maintain that compliance state throughout our organisation.

Pros and Cons

Pros

We have tied our training deadlines w.r.t. the employees and their completion status. In case the status is false, Since will keep on sending reminder SMSs on their mobile phones periodically and therefore, informs the employee to complete training well before the deadline.
Apart from this, we also send upcoming Holidays, Salary credits, and much more notifications to our employees which keep them informed at all times.

Cons

I feel that Sinch does not have very well customer support and documentation. Despite having a strong and durable platform, Sinch brings on a very huge learning curve as very limited knowledge articles are provided on their website. Since this is a new tool, there are very limited online communities/ forums supporting this tool and hence, a newbie will definitely struggle in deploying/ using Sinch in my opinion.

Most Important Features

SMS service
Durable APIs which support tons of languages

Return on Investment

Positive return on investment

Alternatives Considered

None, this was our very first SMS service platform and it is doing great. Despite a huge learning curve, this platform has made its position and now serving all of our employees.

Key Insights

Do you think Sinch delivers good value for the price?

Yes

Are you happy with Sinch's feature set?

Yes

Did Sinch live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sinch go as expected?

I wasn't involved with the implementation phase

Would you buy Sinch again?

Yes

Other Software Used

Azure AD Security Governance, Azure Artifacts, Azure CDN, Azure Bing Search

Likelihood to Recommend

Sinch is well suited if you believe communication is the solution to 99% of problems in this world. Lack of communication builds issues that can easily be avoided with clear and transparent communication. Emails/ in-app notifications, the not immediate and always causes a delay since it depends on the user's internet connection. On the other hand, SMS is a service, which reaches every individual immediately and without fail. Therefore, Sinch shall be utilised by every company to make sure immediate communication is enabled.

Comments

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Immediate communication via SMSs via durable APIs and console - Sinch