Sinch

Users have found that using Sinch helps improve communication with clients, regardless of distance. The software enhances connectivity and bridges any gaps in coverage or delivery issues. However, some users have discovered better alternatives with other providers. Sinch is widely utilized for SMS/MMS sending infrastructure and mobile wallet technology. It reliably sends MT globally, making it particularly useful for A2P registrations in India and Vietnam. Users rely on Sinch's connections with mobile operators around the world to fill expertise gaps in A2P SMS. Additionally, the product ensures good quality routes for message delivery anywhere on the globe. Sinch is also used to manage large-scale SMS campaigns and integrate them into various messaging channels based on user preferences, making it a versatile solution. One of its standout features is its ability to offer great discounts at scale, allowing users to stay competitive in pricing. The product provides global SMS coverage and enables the broadening of available messaging channels. When occasional issues arise with SMS responses from short codes, users appreciate Sinch's helpful support in resolving these problems. The software is also used for various other purposes such as initiating SMS communications with field teams, channel partners, and end-user customers. Moreover, it aids in automating bank statement delivery, customer support, and banking platforms over WhatsApp API, resulting in cost reduction and ease of access for successful business solutions. Sinch's direct connections and relationships are also utilized for additional product offerings. For example, it supports video chatting in a marketplace without the need to build custom web RTC software. Users value the balance between using reputable companies like Sinch and supporting smaller ones, especially for core functionalities like video chatting. Furthermore, Sinch offers a platform for users to share text, audio, video, and multimedia content—a crucial feature for creating social engagement among users. The product's full API call log has proven useful for tracking and addressing issues promptly. Despite these positive aspects highlighted by users, there have been occasional negative experiences with billing and support, resulting in wasted time and effort for some customers. On the other hand, Sinch has effectively addressed shortcomings by improving compliance in organizations through sending SMS notifications for regular training sessions. Additionally, it provides excellent service and support with high performance for servicing short codes. Overall, Sinch, formerly known as mBlox, is widely relied upon to provide reliable, scalable, and flexible SMS solutions for businesses. It offers high availability and enhances message delivery for marketing purposes by procuring short and long code numbers.