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Sisense Review: "Go from nothing to an enterprise BI solution *quickly*"
https://www.trustradius.com/business-intelligence-biSisenseUnspecified8.787101
Wicus Verhoef profile photo
November 29, 2017

Sisense Review: "Go from nothing to an enterprise BI solution *quickly*"

Score 9 out of 101
Vetted Review
Verified User
Review Source

Software Version
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Overall Satisfaction with Sisense

SiSense is used to distribute data and information inside our organisation such that the right colleagues have access to the right data, ultimately to service our customers better. SiSense's configurable cube-level and row-level security makes this data and information sharing possible in a way that is compliant.
  • From the admin/data engineering perspective: Data preparation is very intuitive - the Elasticube builder interface makes the creation of the data structures (Elasticubes) very straightforward.
  • From the content creator's perspective: Dashboards are easy to create, maintain, copy and backup. Also, there are community-created D3 visualisation add-ins, which extends the standard set of widgets.
  • From users' perspective: Dashboard interaction is intuitive. Downloading the data underpinning graphs and tables (widgets) are easy.
  • From data compliance officers' perspective: setting data access controls are easy; these can be implemented at a dashboard level, Elasticube level and row level.
  • Elasticube builder only works on Windows (set to change in future releases).
  • The smallest possible rollout is to install SiSense Server on a Windows server. There is currently no stand-alone desktop version.
SiSense very happily and rapidly sucked in data from all the sources we currently care about: Postgres, SQL Server and GA.
Scheduling SiSense reports to be sent to users on either a fixed schedule or in response to a triggering data event is easy and intuitive.
SiSense is great for going from zero to publishing engaging dashboards to a big audience quickly. You can quite easily go from having nothing to publishing sophisticated and beautifully designed dashboards in less than a week. Learning to use the technology is easy, pulling in data is easy and modeling data relationships is easy. Dashboard creation is also very intuitive and the so too is dashboard interaction.

If your use-case involves small installations with few users and/or a need to have offline access to packaged dashboards, SiSense might be a bit big for you: Sisense currently only has a server-based solution. To get to your dashboards you need to either have access to the machine where SiSense Server is installed or have web access to said server. There is currently no lite reader or desktop-only installation. This limitation would not have an impact in instances where the goal is to roll out an enterprise-wide BI solution, though.

Sisense Feature Ratings

Pixel Perfect reports
10
Customizable dashboards
10
Report Formatting Templates
7
Drill-down analysis
8
Formatting capabilities
8
Integration with R or other statistical packages
Not Rated
Publish to Web
Not Rated
Publish to PDF
8
Report Versioning
Not Rated
Report Delivery Scheduling
9
Pre-built visualization formats (heatmaps, scatter plots etc.)
10
Location Analytics / Geographic Visualization
8
Predictive Analytics
Not Rated
Multi-User Support (named login)
10
Role-Based Security Model
10
Multiple Access Permission Levels (Create, Read, Delete)
10
Responsive Design for Web Access
10
Dedicated iOS Application
9
Dedicated Android Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
8

Sisense Support

Support

10
SiSense's support ninjas are very knowledgeable and are exceptionally responsive. So far, all of the issues we ran into were resolved within minimum time. My sense of dealing with the support staff at SiSense is that they are very focused on not just answering your immediate question, but also to delve into the cause of the matter.

Sisense Customer Support Pros and Cons

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None

Bug Resolution

Exceptional Examples of Sisense Support

We had a very important demo to clients involving some data shown in SiSense dashboards. An hour before go-live we discovered that some content was not displaying properly. After contacting SiSense support and immediately getting help, the problem was traced to a misconfigured third-party plugin. SiSense's support was instrumental in zeroing in on the problem and solving it, saving the demonstration.