My review on Sitecore Digital Experience Platform, with 15 years of experience with Sitecore.
February 06, 2025

My review on Sitecore Digital Experience Platform, with 15 years of experience with Sitecore.

Vincent Lui | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Sitecore XM (classic)

Overall Satisfaction with Sitecore Digital Experience Platform

Our business currently hosts two websites with the Sitecore Digital Experience Platform. The corporate website hosts valuable information for our prospective members. These members are currently undertaking the course and provide continuous professional development training throughout their careers until retirement. It is an obvious website for all our member audiences with different journey stages and segments. Our other website provides excellent editorial articles for both the finance and accounting industries, with collaborators/contributors/authors within the industry giving valuable insights. It is an award-winning website.

Pros

  • Flexible layout management in Experience Management (XM).
  • Headless Architecture.
  • Multi lingual and multi site support.
  • Content Hub's big offering.
  • Experience Edge.
  • CDP's flexible external connectivity.
  • Personalize
  • Connect with Wokato iPaaS platform.

Cons

  • Workflows for a page and the associated components can be better in XM.
  • An OOTB Content Review schedule/process.
  • Automatic publishing that works with the Publishing Restrictions with dates in XM.
  • Cache Tuning and Database tuning have been left to implementers to implement in XM.
  • Sitecore Search, when comparing to Coveo, is not quite there.
  • The implementation team seems to need to build connectivity between various products.
  • More showcase of Content Hub CMP and PCM features are needed.
  • XM Cloud seems entirely locked into a particular way of doing things. Potentially making existing migration from XM/XP to XM Cloud challenging.
  • More support for Sitecore Forms Embeddable Framework and more examples are required. Conditional logic and other custom-built components can be complicated and tricky.
  • Ability to build out very complex pages, with reusable components.
  • Sitecore Powershell Extensions enabled the dev/support team to run various auditing requirements for the business.
  • The DAM connector to Sitecore XM/XP allows the entire media library to be offloaded away from XM/XP. Fantastic tracking capabilities.
  • A significant ramp-up is required for CDP, which teams must be aware of. However, this problem is not exclusive to Sitecore.
We are currently on v10.3.1 Headless. The latest/modernized way of setting everything up is very streamlined compared to what we have, especially with Vercel, NextJS, and XM Cloud, which use many of the XM Cloud OOTB functionalities.
We are currently running two sites and will create a new one soon. The Site Management functionality is fantastic, as shown by installing the Sitecore Experience Accelerator. However, the Sitecore dev team must adhere to the development practice outlined in training, which is that everything must be built to support multiple sites from the start.
There is always room for improvement. 3rd party tools integration that helps content authors can be difficult to implement as part of their workflow.
Adobe Marketo Engage is a fantastic product for managing campaigns and audience segmentations syncing with Adobe Audience Manager. It also has OOTB connectivity to very popular CRM platforms. Adobe Analytics and Adobe Target are pretty similar to Sitecore CDP/Personalize. Any custom/extension implementation required in the Adobe space has the same complexity as Sitecore.

Do you think Sitecore Digital Experience Platform delivers good value for the price?

Not sure

Are you happy with Sitecore Digital Experience Platform's feature set?

Yes

Did Sitecore Digital Experience Platform live up to sales and marketing promises?

Yes

Did implementation of Sitecore Digital Experience Platform go as expected?

Yes

Would you buy Sitecore Digital Experience Platform again?

Yes

Sitecore offers Content Hub with Product Content Management and Content Management Platform. The Digital Experience Platform and Content Hub can both host structured content and publish the finalized version to Experience Edge. Both platforms offer different ways to manage content. During a technical and business evaluation, the evaluation panel must understand the difference between a Content Modelling focused approach, or a layout management focused approach. Sitecore Digital Experience Platform is also best not to be used to host many files and images in the Media Library. That responsibility should be offloaded to a digital asset management company like Sitecore Content Hub DAM. The technology evaluation panel must also understand how to work with a Headless CMS, where the HEAD needs to be hosted, and the costs associated with the HEAD. Composable DXP is fantastic, but everyone must understand the various cost components. Marketers and the data team will need to go into the CDP and Personalize the platform with an excellent understanding of how a composable "installation" works. All the Martech vendors have similar challenges that data and development teams need to work through with a full experience. Any CDP/analytics platform will, at some stage, require further data enrichment from other sources. Understanding the Sitecore Search features and limitations is also essential.

Sitecore Digital Experience Platform Feature Ratings

8.3
Campaign management
8
Cloud enablement
8
Content aggregation
8
Content classification
10
Multi-channel content personalization
8
Customer data analytics
8
DXP Third-Party Integrations
7
Multi-website management
9
Digital asset management
9
Editorial workflows and task management
8
7.4
WYSIWYG editor
8
Code quality / cleanliness
7
Admin section
7
Page templates
8
Library of website themes
8
Mobile optimization / responsive design
8
Publishing workflow
7
Form generator
6
8.2
Content taxonomy
10
SEO support
10
Bulk management
6
Availability / breadth of extensions
8
Community / comment management
7
6.8
Product usage analytics
8
Customer experience dashboard
6
Customer journey mapping
8
AI-powered recommendations
5
Website A/B testing
7
7.5
Conversion tracking
8
Test reporting
7
Funnel Analysis
7
User Segmentation
8
9.0
API
9
Internationalization / multi-language
9
10.0
Role-based user permissions
10

Comments

More Reviews of Sitecore Digital Experience Platform

  1. Home
  2. Digital Experience Platforms (DXP)
  3. Sitecore Digital Experience Platform Reviews
  4. User Review of Sitecore Digital Experience Platform