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Sketch is one of the best design tools in the market
December 13, 2018

Sketch is one of the best design tools in the market

Fábio Zuppone Chavasco | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sketch

Sketch was being used only by the design team. We were using it to iterate on existing products, defining flows and creating new ideas, concepts and wireframes.
  • Creation of wireframes
  • High fidelity prototypes (not including animation)
  • User interface design
  • Doesn't have a collaborative way of working
  • Slow on updates
  • Bad interaction with the community
  • Modern tool comparing to the way designers were working before, making it possible to work easily with design system.
  • Easy hand-off to development.
All new design tools including Sketch will be better than Adobe. Adobe will try to catch up, but the way they work at that corporation, it will be impossible.
It's good for designers who work alone on that specific design. The way you can create components design is incredible. The community is huge, so you can find any kind of resources or plugins for Sketch.

Sketch Support

I had a few issues a long time ago and they took ages to answer.
ProsCons
Quick Initial Response
Slow Resolution
Poor followup
Problems left unsolved
Not kept informed
Difficult to get immediate help
Support doesn't seem to care
No - $99 paid per software version, should cover this. They could have a corporate membership but they would need to deliver much more than today.
Yes - Yes. Was basically a crash report and it was fixed in the next version.
I never had a superb support. Only on the first year of the company where one of the founders answered my question and gave me a small discount to buy the new version.