Skilljar is an Incredible Product
February 07, 2018

Skilljar is an Incredible Product

Jeff Mobley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Skilljar

We are using Skilljar to deliver a subscription-based online learning management system. We offer variable course offerings to different groups of our clients. We manage two different domains in Skilljar to provide public content and protected subscription-only content. We have plans to add future domains and further customize our online learning methods and content.
  • Great customer service. The setup team is phenomenal and they are very engaged throughout the setup process.
  • Ease of use. It is easy to create and publish content across domains and make it available to your learners.
  • Always adding new features. Skilljar is very responsive to how their customers are using the product and they are constantly adding new and useful features.
  • Pricing. We are up for renewal and the pricing structure has changed and is a little hard to follow, and it seems like year over year cost will be significantly higher.
  • Customization limitations. There is a lot that Skiljar can do, but we have been limited by some of the things that it can't that are particular to our use cases. This is a minor con.
  • Administrative overhead. Because of workarounds that we need to do because of lacking functionality, there is a considerable amount of administrative overhead. Again, this is minor as it pertains to Skilljar, as it is our particular use cases that present the challenge.
  • Streamlined training process
  • Ease of use
  • Easy change to subscription based model
Skilljar was an easy choice because of its web-based format, ease of integration with our current website and built-in e-commerce platform and Stripe integration. The others were also significantly more expensive and did not offer the same level of customer support. Skilljar was ready to use out of the box and gave us all that we need to implement.
It is best suited for straightforward learning and course provision where there are no printed materials to deliver with your content, and where there are not several different customized learning portfolios you need to deliver. We are making it work and their support has been fantastic, but it may not have been the best fit for our needs considering the amount of customized content we are trying to deliver.