Item: Skilljar by Gainsight
Rating: 10
Author: Wolf-Ekkehard Hindrichs

Overall Satisfaction with Skilljar Customer Education Software

Use Cases and Deployment Scope

We use Skilljar Customer Education Software to create training internally for our own employees as well as training and certification paths for our customers -- so we have video learning and quizzes to allow them to learn on their own as opposed to having to rely on an implementation specialist or setting up group training

Pros and Cons

Pros

Video Learning
Quizzes
Certification
Tracking Completion

Cons

I think more of the improves are on the actual content we design as opposed to the platform itself
Learning paths can be described as course blocks, but it is a relatively minor note as I still think it is intuitive
UI is okay -- probably better if you can do a little coding.

Usability

It's easy to follow without any training -- ease of use is always at front of mind for me, because it if it isn't easy to use, people will just not do it.

Support Rating

I have not had to use support personally, but my colleagues have no significant complaints.

Return on Investment

Faster Product Adoption
Faster Scaling and Ramping

Key Insights

Do you think Skilljar by Gainsight delivers good value for the price?

Not sure

Are you happy with Skilljar by Gainsight's feature set?

Yes

Did Skilljar by Gainsight live up to sales and marketing promises?

Yes

Did implementation of Skilljar by Gainsight go as expected?

Yes

Would you buy Skilljar by Gainsight again?

Yes

Likelihood to Recommend

We use Skilljar Customer Education Software extensively for customer onboarding -- and I think it does a good job in that regard, as we are able to easily track who has and has not done certain classes. It's good because to be able to access the training you need to set up a login, but it is not directly tied to having an application login for the application being trained. In that regard, I would be interested in limiting training in Skilljar for XYZ to people who have logins to XYZ as another option. Internal training is also a good use case.

Comments

Please log in to join the conversation

Easy, Intuitive, and able to help you onboard and scale training quickly