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SmartDeploy - Thoughts on Use for Deployment and Upgrade
Updated February 26, 2020

SmartDeploy - Thoughts on Use for Deployment and Upgrade

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SmartDeploy

We use SmartDeploy to lay new images on to new and existing PCs. We currently use it for all new PCs and are attempting to use it for Windows 7 to Windows 10 Upgrades. It allows us to maintain one Windows 10 image, instead of multiple images for multiple hardware configurations. We use the same base image for laptops, desktops, and all-in-one PCs.
  • It allows us to maintain only one image. Much less effort required than storing and maintaining multiple images.
  • LAN deployment works very well with few issues.
  • User migration from the management console does not work all that well. Many delays in the capture and deployment of user profiles.
  • Would like to see a user migration progress indicator to track progress.
  • Very fast as an image deployment solution for new PCs. We do not have to create a completely new image when new hardware comes out. This is an amazing time-saver on its own.
  • With offline deployment and some workarounds, this is allowing us to migrate many Windows 7 units, rather than having to upgrade each one or load from scratch or replace it with new hardware.
Although not exactly the same, we have explored the following:
  1. Symantec Ghost
  2. KACE Deployment
  3. Manual upgrading
SmartDeploy customer support has been very good. Although we do not always get a super-fast response (though always within the time stated). The tech support folks at SmartDeploy always go the extra mile to see that our immediate issues are taken care of in as timely a manner as possible. They have always been attentive to our needs and frustrations.

Do you think SmartDeploy delivers good value for the price?

Yes

Are you happy with SmartDeploy's feature set?

No

Did SmartDeploy live up to sales and marketing promises?

No

Did implementation of SmartDeploy go as expected?

No

Would you buy SmartDeploy again?

Yes

It works really well as an image maintenance and roll-out platform, allowing maintenance of a single "Gold" image.
New features allow the deployment of some software packages as part of image deployment.
It does not work very well as a maintenance platform in any use for us, but especially not well-suited for Windows 7 to Windows 10 migrations over WAN.