TrustRadius
Look the way they look
https://www.trustradius.com/heatmap-session-recordingSmartlookUnspecified9151101
Aamer Shah profile photo
October 10, 2018

Look the way they look

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Smartlook

Smartlook is something which I am using on multiple websites. Most of the sites are either personal or informational. Smartlook is a very good way to understand how people are reacting to your GUI and the website in general and helps you modify and plan your modules in a better way so that you have less visitor drop.
  • Captures GUI from client end
  • Less load on client network
  • Stealthy
  • I personally believe that having a free account is a good thing but it should come with less restrictions then it has right now.
  • There should be some way to record the iframes as well if the iframes belong to the owner
  • ROI is positive. I would not like to share statistical information.
There are some other websites that are offering similar features to what Smartlook is offering, but I personally use Smartlook for its easy interface, and it does the job.
Smartlook is well suited for applications that are online and can be accessed on a browser. So that's the business model they have and that's pretty much working fine.